Success Stories and Reviews from Our Patients
At Hearing Professionals, we love the opportunity to work closely with our patients to ensure they receive quality, individualized service – in fact, that’s our primary goal. Over the years, our patients have given us feedback about their experiences with our services, our audiologists and staff, and how their quality of life has been improved with treatment.
We Want To Hear From You
If you are a Hearing Professionals patient and would like to let us know about your experience, please call us or use the contact form on this page to tell us your story. We appreciate any and all feedback from our patients and use that information to continually set higher standards for our care.
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“Would you believe that I am wearing my hearing aids, comfortably, for more than 8 to 10 hours a day?”
“Would you believe that I am wearing my hearing aids, comfortably, for more than 8 to 10 hours a day? I am really enjoying them which at one point was very. very. questionable. My children were always after me, ‘Mom, put your hearing aids in’ and my answer was ‘WHY?’ Answer was you paid too much for them to just leave them in the box. It did seem like money down the drain but thanks to you, I can hear and smile about it. Again thank you and do have a great day.”M.C.
“Between the great products and the wonderful service (with a smile and speed) I can’t really say enough. Thanks Laurel Hearing Professionals!”
“In February of 2012, I was fitted with a pair of Widex hearing aids and an M-Dex remote control. This was the first pair I ever had and I was afraid they would be uncomfortable, a nuisance, and hard to get used to. I was wrong. They have been comfortable to the point of not even knowing they were there. The few times they required a small adjustment, Hearing Professionals has been really helpful with just the right little part or fine tuning with their electronic tolls and knowledgeable skills. Each time the fix was precisely what was needed, and there was never loss of service, and never a long wait. I particularly enjoy the M-Dex control. It works very well with both phones with a simple connection change. The audio is clear and fully adjustable whether I wear it under a shirt or under my tie at work. One of the most useful features is the ‘focus Front’ (left, right, or rear). When I need to focus in on one person I’m talking with, that feature makes intelligible conversation possible. And the mute feature is fantastic when talking on the phone with BlueTooth and the surrounding sounds are obliterated. Between the great products and the wonderful service (with a smile and speed) I can’t really say enough. Thanks Laurel Hearing Professionals!”K.C.
“I can say without qualification that I trust Hearing Professionals to always help replace my natural hearing with aids that are solely in my best interest. I highly recommend and commend them.”
“Several years ago I had a combination of medical problems which included balance issues and the sense that I was losing my hearing. I visited the medical practice of an ENT that included an audiologist and could provide balance testing as well. Balance problems were not being caused by my ears, but the testing showed some loss of hearing. Meanwhile, I was actually getting resistance from my family regarding purchasing aids. Some thought others mumbling was the real problem. A fashion conscious daughter thought hearing aids would be ugly. I visited a hearing aid business next. I found it scary, and answers to my questions seemed confusing and incomplete. We do have health insurance that pays a set amount for hearing aids. By then I had decided I would not spend one penny more than that. Meanwhile, both of our adult children developed serious medical issues of their own. Clear communication within the family and among medical practitioners became literally a matter of life and death. Fortunately, I learned of Hearing Professionals. My initial contact was with Stacey Samuels-Cole. She is one of the kindest, most patient, and talented health professionals that I have ever worked with. I’m sure my fears came across as sullen and uncooperative. But she is a fabulous teacher as well and instilled confidence in the product and that I could handle them literally and financially. I did not feel comfortable overnight. I lost parts while cleaning the domes incorrectly, and I actually dropped one of the aids in water. Through it all the staff has been calm, helpful, and supportive of my efforts. I recently had the pleasure of meeting Dr. Nelson and remarked that my regained ability to hear and understand treatment options regarding my children has been invaluable to our entire extended family and friends. I can say without qualification that I trust Hearing Professionals to always help replace my natural hearing with aids that are solely in my best interest. I highly recommend and commend them.”S.C.
“I feel like I have ‘normal hearing’ again! It was absolutely worth the investment!”
“I have worn hearing aids for the past 29 years. My hearing has progressively gotten worse over the years. This is my 4th set of hearing aids. And, wow what a difference! I feel like I have ‘normal hearing’ again! Riding all the way to Annapolis, I could hear my grandchildren talking to me in the back seat without having to look at them. Finally, I am able to converse in the car without getting car sick from turning my head to hear. I think my best friend likes the aids the most because I no longer say ‘Huh?’ She noted this difference right away. Three very soft-spoken ladies from church were now audible, whereas before I had not a clue…You know, the pleasant nod. While organizing for an event, I was able to hear the grumbling of another volunteer from at least 6 feet behind me. With my new devices, I can set the TV volume far softer than my husband. It was absolutely worth the investment!”J.M.P.
“I have told so many people about Hearing Professionals because I have been treated so well and received the hearing help I needed.”
“I put it off for so long because I thought appearance was an issue. My sons were constantly asking me to get a hearing aid so I can participate in the conversations. And now the world has changed. I don’t have to say ‘what? what?’ anymore. Besides being able to hear I am always concerned about my appearance, but the hearing aids are not noticed until I SHOW people. Hearing was the first win and cosmetic appeal was the second. I have told so many people about Hearing Professionals because I have been treated so well and received the hearing help I needed. If you have any questions, Dr. Lisa Nelson will give you the answers.”L.E.
“I am able to set the TV at a ‘normal’ volume. My wife was pleased with the results.”
“I have worn hearing aids for the past 6 years. I was forced into upgrading my right aid because it was lost. I have always known my right ear was better than my left, but now with the newer technology on the right ear, it is more noticeable! I am able to set the TV at a ‘normal’ volume. My wife was pleased with the results. For me, it was not an option not to replace the aid, but I am glad that the technology has truly improved since I received my first aids.”C.F.
“I am very impressed with the advancements in technology and the flexibility to program the devices provided by Dr. Nelson. It is well worth it to go first class!”
“Personal involvement is critical to getting the best success from whatever hearing devices you purchase. A feeling of comfort with the provider is exchanged between buying the hardware and learning how to use it properly. Dealing with a Doctor gives a feeling of comfort of value received beyond just the hardware. Long-term success depends on a very good relationship. Value received is dependent on how well you enjoy the relationship as you learn to improve your hearing. I am very impressed with the advancements in technology and the flexibility to program the devices provided by Dr. Nelson. It even goes beyond the Doctor; the Patient Care Coordinator, Renee, has been so efficient to facilitate the insurance paperwork and coordinating benefits and visits for my care. It’s a heck of an investment, but it is well worth it to go first class!”R.E.W.
“Our family is so grateful to have been welcomed into what Dr. Cole calls her family. We thank you from the bottom of our hearts.”
“I am writing to give a huge Kudos to Dr. Stacey Samuels Cole and staff. They have gone above and beyond in customer service. There was a problem with the shipping and delivery of my mother’s hearing aid. They stayed on top of the shipping company to ensure delivery. I was kept informed every step of the way, even by cell phone and well after business hours. I last spoke to Dr. Cole at 9 PM when she gave a follow-up call to me to let me know everything had arrived and she would be meeting me at my mother’s assisted living facility first thing in the morning. The next morning again we were amazed. Dr. Cole treated my mother with the utmost respect. She did not rush things along and made sure my mother was comfortable and pleased with the hearing aids. This is something my mother has needed for quite some time. Our family is so grateful to have been welcomed into what Dr. Cole calls her family. We thank you from the bottom of our hearts and look forward to a long future with you and your family.”T.S.
“At work, I manage a group of 89 people. The division/team meetings were quite a challenge. Now I am able to hear questions and comments from everyone, including those in the back of the room.”
“At home, constantly saying ‘what’ and miscommunications resulting in hearing the wrong thing have decreased dramatically. My wife no longer comments that I have selective hearing. At work, I manage a group of 89 people. The division/team meetings were quite a challenge. Now I am able to hear questions and comments from everyone, including those in the back of the room. During my weekly smaller meetings involving about 20 people, I no longer have to turn my head to follow the conversations. I was so pleased that I have recommended my mother and a coworker to find out for themselves what the new digital technology can do for them.”J.J.
“I can hear clearly now that I have my aids! Thank you Hearing Professionals for helping to make such a big difference in my life.”
“I can hear clearly now that I have my aids! I love my hearing aids and could not live without them. Thank you Hearing Professionals for helping to make such a big difference in my life and providing me with such great hearing healthcare! Forever Grateful.”S.G.