“I am writing to give a huge Kudos to Dr. Stacey Samuels Cole and staff. They have gone above and beyond in customer service. There was a problem with the shipping and delivery of my mother’s hearing aid. They stayed on top of the shipping company to ensure delivery. I was kept informed every step of the way, even by cell phone and well after business hours. I last spoke to Dr. Cole at 9 PM when she gave a follow-up call to me to let me know everything had arrived and she would be meeting me at my mother’s assisted living facility first thing in the morning.
The next morning again we were amazed. Dr. Cole treated my mother with the utmost respect. She did not rush things along and made sure my mother was comfortable and pleased with the hearing aids. This is something my mother has needed for quite some time. Our family is so grateful to have been welcomed into what Dr. Cole calls her family. We thank you from the bottom of our hearts and look forward to a long future with you and your family.”T.S.