“Several years ago I had a combination of medical problems which included balance issues and the sense that I was losing my hearing. I visited the medical practice of an ENT that included an audiologist and could provide balance testing as well. Balance problems were not being caused by my ears, but the testing showed some loss of hearing. Meanwhile, I was actually getting resistance from my family regarding purchasing aids.
Some thought others mumbling was the real problem. A fashion conscious daughter thought hearing aids would be ugly. I visited a hearing aid business next. I found it scary, and answers to my questions seemed confusing and incomplete. We do have health insurance that pays a set amount for hearing aids. By then I had decided I would not spend one penny more than that. Meanwhile, both of our adult children developed serious medical issues of their own. Clear communication within the family and among medical practitioners became literally a matter of life and death.
Fortunately, I learned of Hearing Professionals. My initial contact was with Stacey Samuels-Cole. She is one of the kindest, most patient, and talented health professionals that I have ever worked with. I’m sure my fears came across as sullen and uncooperative. But she is a fabulous teacher as well and instilled confidence in the product and that I could handle them literally and financially.
I did not feel comfortable overnight. I lost parts while cleaning the domes incorrectly, and I actually dropped one of the aids in water. Through it all the staff has been calm, helpful, and supportive of my efforts. I recently had the pleasure of meeting Dr. Nelson and remarked that my regained ability to hear and understand treatment options regarding my children has been invaluable to our entire extended family and friends. I can say without qualification that I trust Hearing Professionals to always help replace my natural hearing with aids that are solely in my best interest. I highly recommend and commend them.”S.C.